Frequently Asked Questions

Everything you need to know about shopping with Black Forest

What is the typical shipping timeframe?

Standard domestic orders are processed within 1-2 business days and typically arrive within 5-7 business days. International shipping times vary by location.

How can I return or exchange an item?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.

What materials are used in Black Forest apparel?

We prioritize premium, sustainable fabrics including organic cotton, recycled polyester, and ethically sourced wool to ensure both comfort and durability.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.

Do you offer international shipping?

Yes, Black Forest ships to over 50 countries worldwide. Shipping costs and import duties are calculated automatically at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna and Afterpay.